Privacy policy

1. Data we collect

We may collect information you provide directly as well as technical data related to the use of the website.

• identity and contact details: first name, last name, email address, phone number,
• booking data: dates, selected villa, number of guests, special requests,
• payment or billing data when required for the booking,
• technical data: IP address, device, browser, viewed pages, cookies and connection logs.

2. Why we use your data

Your data is used to operate Djerbaway and improve the booking experience.

• answer enquiries and organize your stay,
• manage bookings, payments, deposits, confirmations and pre-arrival communication,
• provide customer support and follow the commercial relationship,
• prevent fraud, secure the platform and comply with legal obligations.

3. Legal basis

Depending on the case, processing is based on pre-contractual or contractual steps, compliance with legal obligations, our legitimate interest in operating and securing the platform, or your consent where required.

4. Data recipients

We never sell personal data. It may only be shared with parties necessary to deliver the service.

• authorized Djerbaway team members,
• technical providers such as hosting, email, payments, analytics or support tools,
• operational partners involved in the booking where necessary for the stay,
• administrative or judicial authorities when legally required.

5. Retention period

Data is kept for as long as needed to manage the relationship, then archived or deleted according to applicable retention rules.

Some booking or billing data may be retained longer to comply with accounting, tax or evidentiary requirements.

6. Your rights

Subject to legal limits, you may request access, rectification, deletion, restriction, objection and, where applicable, portability of your personal data.

You may also withdraw your consent where processing is based on consent.

7. Cookies and analytics

The website may use cookies or similar technologies to operate correctly, remember preferences, measure traffic and improve user journeys.

You can configure your browser or consent preferences to limit certain trackers.

8. Security

Djerbaway implements reasonable technical and organizational measures to protect data against unauthorized access, loss, alteration or disclosure.

9. Policy updates

This policy may change to reflect updates to the service, our tools or the legal framework. The applicable version is the one published on this page on the date you consult it.